Cloud-based help desk software – With a cloud-based help desk software, you can provide client service and support functions within the realm of cloud computing. The transition from your existing system to the cloud is easy due to its inherent nature. You do not have to be compelled to install software on your existing network. You can access all the features of a help desk by logging into a website. And since it’s a web-based service, your employees will access it from anywhere within the world. All they have could be a pc device/smartphone and an internet connection.
Why opt for a cloud-based tool?
First of all, a cloud-based help desk is simple to set up and maintain. You can have it up and running with some basic settings in a couple of hours or less. Second of all, it facilitates growth in many ways. Say you hired new staff. Simply add them to the system, and they are all set to respond to tickets. You can also have support reps working from different locations, thus expanding your talent pool. Whenever you’re feeling just like the help desk wants a power-up, you just upgrade your subscription.
Self-hosted help desk software – The self-hosted help desk is additionally called an on-premise help desk. It is licensed proprietary software, and firms host and own this software themselves. Once the company purchases the license, they install it on their server and maintain it which involves a one-time payment setup. The owner company has all the control to give or revoke access to the software. Plus, the corporation conjointly desires an able IT team to take care of software maintenance, updates, troubleshooting, and more.
Why opt for a self-hosting help desk?
Control and security are two things that come first to mind. You are responsible for how your data is stored, processed, and transmitted. This kind of help desk would be an excellent choice for firms that work with sensitive data; for example: medical, insurance, and banking institutions.
Enterprise help desk software – Large companies use an enterprise help desk system because it includes features that most lower-tier packages do not. These include but are not restricted to advanced encryption and security, multi-brand support, custom user roles, enterprise reporting, and sandbox. Enterprise-level software is also known to be more customizable so that enterprises could automate some more sophisticated capabilities of their teams.
Why opt for an enterprise help desk?
As the name suggests, large companies will profit and afford this kind of help desk. Because the solution is larger in scale, firms will provide their customers and staff a one-stop-shop for finding problems both outside and inside the IT sector.
Open-source help desk software – With this sort of help desk software, you get access to the source code. You are free to use and customize it at your discretion. There are communities that work on the development of the help desk, as well as track and fix bugs. Companies can manage updates that these communities contribute instead of improving code by themselves.
Why opt for an open- source help desk?
Open-source tools are typically free. There are no limitations or subscriptions, and you are free to alter your help desk at your heart’s delight. Many users also think that open – source software is safer and stable since there are numerous eyes monitoring the updates. There are lots of software vendors that have created live chat plugins and help desks.