The coronavirus pandemic has brought unprecedented changes worldwide. For businesses, employers and employees alike have to adapt to the current changes in working setup to establish business continuity.
Regardless of what industry a business is in, many employees are prohibited from working on-site to ensure safety and mitigate the virus’s rapid spread. Today, remote working is the new normal that employees and employers would have to get accustomed to until the pandemic is over.
However, although it is the most viable solution for business continuity, it can also bring many challenges – from effective communication and mobile compliance.
As employees work remotely, they are now more free to access and use various communication tools to communicate with colleagues and clients.
While it is understandable as most of today’s communication platforms are fast and user-friendly, chances are, it may lead to risks for companies should they fail to monitor phone calls and any other business communications.
Like the financial industry, other businesses in another industry have different laws focusing on data protection—the need to monitor business communications, whether phone and text messages from various devices are imperative. Otherwise, failing to do so may result in varying risks that can harm the company’s integrity in the long run.
Firms should consider integrating Telemessage for their business communications with its reliable mobile communication archiving productsthat effectively address compliance, regulatory, and eDiscovery response requirements.