The final objective of these software is to help you in carrying out a task that seems complex to you or to troubleshoot your device. The remote assistance allows the expert to take control from start to finish all operations. The remote assistance interface allows the assisted and the expert to discuss either via chat, audio, etc. Zoom on the advantages of remote interventions.
The usefulness of remote assistance
The teleworking or remote support is becoming more widespread throughout the world. Remote assistance software offers the possibility of working on your computer without being physically present. According to a survey conducted by Gallup, in the United States, 43% of employees perform their work remotely, this since 2016. There is a clear increase of 39% compared to the data recorded in 2012. This shows a link between work at distance, and increased productivityeither improving morale or getting a much more engaged workforce.
A frank observation of this new way of working shows that the trend is not going to stop there. In fact, more and more companies are calling on workers far from their headquarters. According to many experts, 2019 is a year in which remote assistance software is increasingly integrated within companies. These are becoming more and more ubiquitous in the life of companies. Using the remote desktop software is important there.
How to choose remote assistance software?
The choice of a remote assistance software is highly dependent on your budget. It also depends on the number of users, number of devices, types of devices and operating systems. Other key factors can also guide you in choosing remote assistance software:
How user-friendly is the latter?
As remote assistance software grows in popularity, most users will be less keen on the technology than original customers or IT pros. The former will be based much more on the ease of using and understanding the software. In fact, the remote support software should therefore be easy to use. But above all, it will have to offer particularly fast customer support. In general, they are careful about the connection speed of the tools, the efficiency of the connection process to a remote client station, of course all this without having to navigate the complex parameters of the software.
Is the connection secure?
Cybersecurity is the first criterion to consider when judging remote assistance software. Companies should be able to trust these tools, regardless of the field of activity. Therefore, it is important to ask if the servers used by the software are geographically dispatched. This helps maintain a secure and stable connection. Also, it is important to know the many security devices in place to keep up with the standards and pace of the business.
It is one of the first remote assistance systems known throughout the world and integrated into computers using this operating system. Based on the RDP protocol, Windows Remote Assistance is a tool built into Windows NT. It allows the user to control and / or view a Windows computer remotely from a local network or via the internet. The goal is to solve the technical problems of another user without having to directly touch the central unit.